1. Can I return and exchange items?
Since all dresses are made to order (manufacturers start making your dress at time of order, they do not keep inventory of any dresses). We can not arrange return, exchange and refund to the customers, unless obvious quality problem with the dress you order you can return the dress for refund. Therefore, it is the customer’s responsibility to order the right size, color, style since all sales are final.
2. The following is a list of items that cannot be exchanged or returned:
We do not accept returns on any custom-made order which includes dress in CUSTOM SIZE, COLOR or DESIGN. All sales are final for custom-made dresses.
We don't accept any dress for exchange.
Absolutely no returns will be accepted after the wedding date.
Accessory items such as wraps, jackets, gloves, or fabric made specifically for you.
Products that have been modified or altered in any way.
Discontinued and/or clearance sale items.
3. Return Requirements:
We just accept return if our dress not good quality and damage during the delivery.
Please email contact if our dress not good quality as soon as you received the dress.
Shipping charges are not refundable.
Unauthorized return may be refused and sent back to the customer.
If your dress can be return, we will email you the Return Authorization number.
Print the Return Authorization Form that will be emailed to you once your request has been accepted.
Return the product in the original box with packing materials along with the RA receipt and original packing slip.
Be sure to insure your return package, as we are not responsible for any items that are lost/damaged in return shipment. No refund will be given for damaged items.
Returned items must be post marked within 3 days after receipt of RA.
The package must be received within 7 days of receipt of your order.
If you have any problems with your order please Contact Us at firstname.lastname@example.org, and we will give you reasonable suggestions.